In order to achieve efficiency and effectiveness in the provisioning of network-based services, telecommunication enterprises are confronted with multifaceted business challenges. The research area of telecommunications management is dedicated to support corporate decision-making processes by providing scientific analyses and models. The research focuses on business aspects regarding the utilization of information and communication technologies (ICT) on three conceptual levels:
The strategic level addresses questions on how to create customer value and how to gain competitive advantages through ICT. Exemplary aspects include:
At the organizational level, processes for the creation of ICT services are developed and executed. Exemplary research areas include:
At the integration level, process-supporting functional ICT components are provided. Possible research areas are:
The chair of Information and Communication Management has a wealth of experience in applied research in the telecommunications industry. Several publications and research projects are listed below.