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Study about IT Service Management (ITSM) Software Solutions

The Chair of Information and Communication Management at Technische Universitaet Berlin (Germany) conducts a comprehensive study about IT service management (ITSM) software solutions.

This survey aims to get an international summary about the market of ITSM related software solutions. Moreover, we examine how the different providers align their products to existing ITSM frameworks like ITIL and which features they have implemented. The questionnaire is available in German and English.


The complete study will be edited for decision makers and software providers. So it would be a great opportunity for any solution or OpenSource project.

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Dipl.-Phys. Thorsten Proehl
Research Associate
sec. H93
Room H 9163
Strasse des 17. Juni 135
10623 Berlin/Germany
Tel.: +49-(0)30-31422519
Fax: +49-(0)30-31478702